2F 3F～13F 14F 1F 3F～13F 14F 1F 2F 14F 1F 2F 3F～13F We provide tourist information, help with making reservations in restaurants, etc., answer questions regarding staying at our hotel, and more. Also, guests who are staying at our Port Deep Ocean Floor can check in through here. (We may not be available during certain hours.) We sell tickets for Universal Studios Japan® as well as for the Kaiyukan Aquarium. By purchasing from us, you can skip the line and save time. Learn more Business hours from 7:00 am to 2 hours before the closing the park *latest: until 10:00 pm An official shop of Universal Studios Japan®. After you're finished with your schedule, you can purchase souvenirs, character merchandise, as well as snacks at our hotel. Business hours from 8:00 am to 10:00 pm The hours are subject to change depending on the season. After checking out, you can store your belongings in the coin operated locker located on the 1st floor of the hotel. (Free / Coin is returned after use.) The locker can be accessed 24 hours a day. There are vending machines that sell drinks and daily necessities. Soft drink vending machines are located on the East-side elevator halls from 1st to the 5th floor, and 6th to the 14th floor. Alcohol (beer, shochu highball, etc.) vending machines are located on the West-side elevator halls from 6th to the 14th floor. Since the hotel's lobby, guest rooms, and restaurants are non-smoking only, smokers are directed to a smoking room. There is also a smoking corner on the right hand side after leaving the hotel's entrance. Bought too many gifts? Do you want to spend an enjoyable time in Osaka? For guests who'd like to enjoy the rest of their journey without having to carry around their luggage, please refer to the hotel's delivery service. Delivery box Large 800 yen / Medium 600 yen / Small 500 yen *The rates are subject to change without prior notice. Business hours from 7:30 am to 12:30 pm Parcel delivery service counter *We accept delivery requests outside the above hours. Please ask one of our staff about it. Take a moment to relax and unwind after a long, fun-filled day. We invite you to step away from your busy life to enjoy peace, serenity and relaxation. Learn more Business hours Salon: from 3:00 pm to 11:00 pm (last reception 10:30 pm) Guest room: from 5:00 pm to 3:00 am (last reception 2:00 am) It is on the 2nd floor. The Coin-laundry can be accessed 24 hours a day.(Washer 300YEN / Dryer 200YEN) You can also purchase laundry detergent（150YEN） Diaper changing table, diaper trash bin, and nursing chairs are available. The facilities can be used 24 hours a day. *Please ask a member of staff if you need warm water for milk formula.