Floor Guide

Facilities & Services

1F Concierge Service Picture

1F Concierge Service

We provide tourist information, help with making reservations in restaurants, etc., answer questions regarding staying at our hotel, and more.
Also, guests who are staying at our Port Deep Ocean Floor can check in through here.
(We may not be available during certain hours.)

1F Ticket Counter

We sell tickets for Universal Studios Japan® as well as for the Kaiyukan Aquarium.
By purchasing from us, you can skip the line and save time.

Business hours
from 7:00 am to 2 hours before the closing the park
*latest: until 10:00 pm
1F Ticket Counter Picture


An official shop of Universal Studios Japan®.
After you're finished with your schedule, you can purchase souvenirs, character merchandise, as well as snacks at our hotel.

Business hours
from 8:00 am to 10:00 pm
The hours are subject to change depending on the season.

1F Coin operated locker

After checking out, you can store your belongings in the coin operated locker located on the 1st floor of the hotel.
(Free / Coin is returned after use.)
The locker can be accessed 24 hours a day.

1F Coin operated locker Picture
1F Vending machine corner Picture

1F Vending machine corner

There are vending machines that sell drinks and daily necessities.
Soft drink vending machines are located on the East-side elevator halls from 1st to the 5th floor, and 6th to the 14th floor. Alcohol (beer, shochu highball, etc.) vending machines are located on the West-side elevator halls from 6th to the 14th floor.

1F Smoking Area

Since the hotel's lobby, guest rooms, and restaurants are non-smoking only, smokers are directed to a smoking room. There is also a smoking corner on the right hand side after leaving the hotel's entrance.

1F Smoking Area Picture
1F Delivery Service Picture

1F Delivery Service

Bought too many gifts?
Do you want to spend an enjoyable time in Osaka? For guests who'd like to enjoy the rest of their journey without having to carry around their luggage, please refer to the hotel's delivery service.

Delivery box
Large 800 yen / Medium 700 yen / Small 600 yen
*The rates are subject to change without prior notice.
Business hours
from 7:30 am to 12:30 pm Parcel delivery service counter
*We accept delivery requests outside the above hours. Please ask one of our staff about it.

2F Refresh Salon UNWIND

Take a moment to relax and unwind after a long, fun-filled day.
We invite you to step away from your busy life to enjoy peace, serenity and relaxation.

Business hours
Salon: from 3:00 pm to 11:00 pm (last reception 10:30 pm)
Guest room: from 5:00 pm to 3:00 am (last reception 2:00 am)
2F Refresh Salon UNWIND Picture
2F コインランドリー Picture

2F Coin laundry

It is on the 2nd floor.
The Coin-laundry can be accessed 24 hours a day.(Washer 300YEN / Dryer 200YEN)
You can also purchase laundry detergent(150YEN)

2F Baby Room

Diaper changing table, diaper trash bin, and nursing chairs are available.
The facilities can be used 24 hours a day.
*Please ask a member of staff if you need warm water for milk formula.

2F Baby Room Picture