ACCOMODATON CLAUSE / USE RULES

Accomodation Clause / Use Rules

Accomodation Clause

(Scope of Application)

Article1

  1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulation and/or generally accepted practices.
  2. In the case when the Hotel has entered into a special contract with the Guest, insofar as such special contract does not violate laws and regulations and/or generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
(Application for Accommodation Contracts)

Article2

  1. A guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    • (1) Name of the Guest(s);
    • (2) Date of accommodation and estimated time of arrival;
    • (3) Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1); and
    • (4) Other particulars deemed necessary by the Hotel.
  2. In the case when the Guest requests, during his/her stay, an extension of accommodation beyond the date(s) in Subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a request is made.
  3. The Guest who intends to stay at the Hotel for a long period may apply for the Hotel with a separately designated registration form.
(Conclusion of Accommodation Contracts, etc.)

Article3

  1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
  2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  3. The deposit shall be first used for the Total Accommodation Charge to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparation under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stipulated in Article 12.
  4. When the Guest has failed to pay the deposit by the date as stipulated in paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel where the period of payment of the deposit is specified.
(Special Contracts Requiring No Accommodation Deposit)

Article4

  1. Notwithstanding the provisions of paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
  2. In the case when the Hotel has not requested the payment of the deposit as stipulated in paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted as special contract prescribed in the preceding paragraph.
(Refusal of Accommodation Contracts)

Article5

  1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances:
    • (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions;
    • (2) When the Hotel is fully booked and no room is available;
    • (3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodation;
    • (4) When the Guest seeking accommodation is deemed to be any of following cases;
      • 1) Organized Crime Groups (hereinafter referred to as “Organized Crime Groups”) provided in “Act on Prevention of Unjust Acts by Organized Crime Group Members” (Act No. 77 of 1991) Article 2 (2), Organized Crime Group Members (hereinafter referred to as “Organized Crime Group Members”) provided in the above-mentioned Act Article 2 (6), Organized Crime Group Semi-Members and the Organized Crime Group Concerned Parties or other antisocial forces.
      • 2) When the Guest seeking accommodation can be detected as a corporation or other groups of which business activities are under control of Organized Crime Groups or a member of Organized Crime Groups.
      • 3) When the Guest seeking accommodation is a corporation which any of directors are proven to be a member of Organized Crime Groups.
    • (5) When the Guest seeking accommodation behaves in such a manner as to be an annoyance to other guests;
    • (6) When the Guest seeking accommodation can be clearly detected to be carrying an infectious disease;
    • (7) When the Guest seeking accommodation makes violet demands, or the Hotel is requested to assume an unreasonable burden in regard to the Guest’s accommodation;
    • (8) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of the facilities and/or other unavoidable causes;
    • (9) When the Guest seeking accommodation is deemed liable to cause significant annoyance to other guests due to intoxication or other causes or when the Guest behaves in such a manner as to be an annoyance to other guests. (Based on the provisions of Article 5 (1) and (2) of the Enforcement Ordinance for the Tokyo Hotel Business Law.); or
    • (10) When the Guest seeking accommodation has used violence, assaulted, threatened, blackmailed and/or made threatening and unreasonable demands to the Hotel or the employees of the Hotel, or has requested the Hotel to assume an unreasonable burden, or is deemed to have conducted similar acts in the past.
(Right to Cancel Accommodation Contracts by the Guest)

Article6

  1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  2. In the case where the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case where the Hotel has requested the payment of the deposit during the specified period as prescribed in paragraph 2 of Article 3 and the guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 2. However, in the case when a special contract as prescribed in paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
  3. In the case where the Guest does not appear by 10 p.m. on the accommodation date (or 2 hours after the expected time of arrival if the Hotel has been notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
(Right to Cancel Accommodation Contracts by the Hotel)

Article7

  1. The Hotel may cancel the Accommodation Contract under any of the following circumstances:
    • (1) When the Guest is deemed liable to conduct and/or has conducted himself/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodation;
    • (2) When the Guest seeking accommodation is deemed to be any of following cases;
      • 1) Organized Crime Groups, Organized Crime Group Members, Organized Crime Group Semi-Members and the Organized Crime Group Concerned Parties or other antisocial forces.
      • 2) When the Guest seeking accommodation can be detected as a corporation or other groups of which business activities are under control of Organized Crime Groups or a member of Organized Crime Groups.
      • 3) When the Guest seeking accommodation is a corporation which any of directors are proven to be a member of Organized Crime Groups.
    • (3) When the Guest behaves in such a manner as to be an annoyance to other guests;
    • (4) When the Guest can be clearly detected to be carrying an infectious disease;
    • (5) When the Guest makes violet demands, or the Hotel is requested to assume an unreasonable burden in regard to the Guest’s accommodation;
    • (6) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
    • (7) When the Guest seeking accommodation is deemed liable to cause significant annoyance to other guests due to intoxication or other causes or when the Guest behaves in such a manner as to be an annoyance to other guests. (Based on the provisions of Article 5 (1) and (2) of the Enforcement Ordinance for the Tokyo Hotel Business Law.);
    • (8) When the Guest does not observe the rules prohibiting certain actions specified under the House Regulations stipulated by the Hotel (restricted to prohibitions dammed necessary in order to prevent fires) such as smoking in bed, and mischief to the fire-fighting facilities; or
    • (9) When the Guest seeking accommodation has used violence, assaulted, threatened, blackmailed and/or made threatening and unreasonable demands to the Hotel or the employees of the Hotel, or has requested the Hotel to assume an unreasonable burden, or is deemed to have conducted similar acts in the past.
  2. In cases where the Hotel has canceled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest for any services which he/she has not received.
(Registration)

Article8

  1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:
    • (1) Name, age, sex, address, telephone number and occupation of the Guest(s);
    • (2) Except Japanese, nationality, passport number, port and date of entry in Japan (A photocopy of your passport must be taken when you check-in.);
    • (3) Date and estimated time of departure; and
    • (4) Others particulars deemed necessary by the Hotel.
  2. In the case when the Guest intends to pay his/ her Accommodation Charges as prescribed in Article 12 by any means other than currency such as traveler’s Check, coupons, or credit cards, such means of payment shall be shown in advance at the time of the registration prescribed in the preceding paragraph.
(Occupancy Hours of Guest Rooms)

Article9

  1. The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00 pm to 10:00 am However, in the case when the Guest is accommodated continuously, he/she may occupy it all day long, except for the days of arrival and departure.
  2. The Hotel may, notwithstanding the provision prescribed in the preceding paragraph, permit the Guest to occupy the room beyond the time prescribed in the same paragraph. In this case, extra charges shall be paid as follows:
    • (1) Single Room: 1,000 yen, Twin Room: 1,600 yen every excess 1 hour;
    • (2) After 3:00 pm: 100% of the room charge;
    • (3) The room charge of the preceding paragraph is 70% of Base Accommodation Charges.
(Observance of House Regulations)

Article10

  1. The Guest shall observe the House Regulations established by the Hotel which are presented within the premises of the Hotel.
(Business Hours)

Article11

  1. The business hours of the main facilities of the Hotel are as follow. Those of other facilities shall be notified in detail in brochures provided in the Hotel, notices displayed at various places, and the guest directories in guest room, etc.
    • (1) Service Hours of Front Desk, Cashier’s Desk, etc.:
      • 1) Main Entrance:24 hours
      • 2) Front Desk:24 hours
      • 3) Cashier’s Desk24 hours
      • 4) Delivery Service Counter:7:30 am - 12:30 pm
    • (2) Service Hours of Restaurants, etc.:
      • 1) Breakfast:7:00 am - 10:00 am
      • 2) Lunch:11:30 am - 2:30 pm
      • 3) Dinner:5:30 pm - 9:30 pm
      • 4) Other restaurants and bars:8:00 am - 11:30 pm (Lounge "R")
    • (3) Service hours of retail outlets:
      • 1) REX CAFÉ・Rex Marketplace:7:00 am - 10:00 am
      • 2) Refresh Salon UNWIND
        [Salon]3:00 pm - 11:00 pm (last reception 11:00 pm)
        [Room-service massage]5:00 pm - 3:00 am (last reception 2:00 am)
  2. The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable circumstances of the Hotel. In such cases, the Guest shall be informed by appropriate means.
(Payment of Accommodation Charges)

Article12

  1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.
  2. Accommodation Charges, etc. as stated in the preceding paragraph shall be paid with currency or by means other than currency such as traveler’s check, coupons or credit cards recognized by the Hotel at the front desk at the time of the Guest’s departure, or upon request by the Hotel.
  3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities once such facilities have been made available to him/her by the Hotel.
(Liabilities of the Hotel)

Article13

  1. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in the case when such damage is due to reasons for which the Hotel is not liable.
  2. The Hotel is covered by Hotel Liability Insurance in case of fires and/or other disasters.
(Arrangement When Unable to Provide Contracted Rooms)

Article14

  1. When unable to provide the contracted room(s), the Hotel shall arrange accommodation of the same standard elsewhere for the Guest as far as practicable with the consent of the Guest. However, the Hotel is unable to arrange accommodation due to natural disasters or other difficult situation like force majeure.
  2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to reasons for which the Hotel is not liable, the Hotel shall not pay the compensation fee to the Guest.
(Handling of Deposited Articles)

Article15

  1. The Hotel shall compensate the Guest for damages when loss, breakage or other damage occurs to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this damage has occurred due to force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Hotel shall compensate the Guest within the limits of ¥200.000.
  2. The Hotel shall compensate the Guest for damages when loss, breakage or other damages is caused intentionally or through negligence on the part of the Hotel to the goods, cash, or valuables that are brought on to the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value have not been reported in advance by the Guest, the Hotel shall compensate the guest within the limits of ¥150,000 except in the case these issues has occurred due to the Hotel’s serious intentionally or through negligence.
(Custody of Baggage and/or Belongings of the Guest)

Article16

  1. When the baggage of the Guest is brought into the Hotel before his/ her arrival, the Hotel shall be liable to keep it and to hand it over to the Guest at the front desk at the time of his/her check-in only when that request has been agreed to by the Hotel in advance.
  2. When the baggage or belongings of the Guest are found left behind after his/ her check-out, and the ownership of the article is identified, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not identified, the Hotel shall keep the article for 7days including the day is found, and after this period the Hotel shall turn it over to the nearest police station. The Hotel shall handle mass-produced and cheap items such as umbrellas and clothes as well as items which need excessive costs to be kept in accordance with Lost Property Law.
  3. The Hotel’s liability in regard to the custody of the Guest’s baggage or belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of paragraph 1 of the preceding Article in the case of paragraph 1, and with the provisions of paragraph 2 of the same Article in the case of paragraph 2.
(Liability in Regard to Parking)

Article17

  1. The Hotel shall not be liable for the custody of any vehicle belonging to the Guest when the Guest utilizes the car park in the Hotel, whether the key of the vehicle has been deposited with the Hotel or not, as the Hotel merely offers the space for parking. However, the Hotel shall compensate the Guest for any damage caused through intention or negligence on the part of the Hotel in regard to the management of the car park.
(Liability of the Guest)

Article18

  1. The Guest shall compensate the Hotel for any damage caused through intention or negligence on the part of the Guest.
(Disaster Control)

Article19

  1. Please cooperate to prevent disasters such as fire and earthquake and deal with these disasters calmly. In addition, please confirm emergency exits, fire extinguishing systems and evacuation procedures, etc. in advance in order to be prepared for unforeseeable circumstances.

Use Rules

Hotel guests are kindly requested to observe the following regulations (hereinafter referred to as “House Regulations”) so that their stay with us will be an enjoyable one. House Regulations are outlined in Article 10 of the Terms and Conditions for Accommodation Contracts (Defined in paragraph 1). If a guest does not observe House Regulations, the Hotel may choose not to permit further use by the guest of Facilities (Defined in paragraph 1) in the Hotel. Also, kindly note that Guests may be held liable for damage in the event of an accident arising from neglect of these regulations House Regulations.

1. Scope of Application

House Regulations shall be applied to all the visitors who use all the facilities of our hotel (covering all facilities such as accommodations, banquet facilities, restaurants, lobbies, parking lots and hotel sites, hereinafter referred to as “Facilities”). By the way, the accommodation clauses provided by our hotel (hereinafter referred to as “Terms and Conditions for Accommodation Contracts”) in addition to the above-mentioned rules shall be applied to the guests staying at our hotel (hereinafter referred to as “Guest”).

2. For Your Safety and Security

  1. Please see the inside of your guest room door for map of emergency escape routes from your room.
  2. When leaving your room, please make sure the door is locked. (Automatically lockable door)
  3. Please be sure to use the door latch while in your room, especially before you go to sleep. Please answer a knock at the door with the door latch attached or after checking through the peephole. When in doubt contact the reception desk.
  4. Please note that guests who are not registered are not allowed to stay at the Hotel. Also please do not receive visitors in your room.
  5. Please refrain from inviting outside visitors to the Hotel after 10:00 pm.
  6. Please do not smoke in bed.
  7. Please do not bring any heating, cooking and ironing equipment in your room.
  8. Please refrain from doing any act which is likely to cause a fire.
  9. Please keep out of facilities such as backyards, emergency stairs and machinery rooms excluding facilities for our guests.

3. Regarding Valuables and Unclaimed Articles

  1. Please deposit money and valuables at the front desk. A safe deposit box is also available in your room. However, the Hotel will not be liable for the loss or theft of valuables left in your room safe and other places.
  2. The Hotel shall keep articles left on the premises of the Hotel for seven 7 days including the date such items are found. Thereafter, such items shall be surrendered to the appropriate authorities in accordance with the law. (However, Terms and Conditions for Accommodation Contracts Article 16 (2) and (3)” shall be applied to Guest.)

4. Regarding Payment for Services

  1. Please understand that a deposit may be requested upon your arrival at the Hotel.
  2. The Hotel cannot accept any payment by checks other than traveler’s checks and exchange money.
  3. The Hotel will not make any payments on behalf of the Guest for such expenses as airline, train, bus tickets, and taxi fares.
  4. When signing for bills at the Hotel restaurant, bars or other facilities, please show your room key (card key).
  5. Please understand that equipment-usage fees are calculated for the use of telephones installed in the guest rooms.
  6. Payment for all Hotel services may be made in cash, traveler’s checks or credit cards accepted by the Hotel. However, please pay for the usage charges whenever it becomes more than \100,000 during your stay.
  7. Should you wish to change your period of stay, please notify the front desk in advance. Please pay for all charges equivalent to your stay period up to the time when you extend your stay.

5. The items prohibiting antisocial forces, etc. from using hotel facilities

For organizations and individuals listed below, we will refuse the use of the Facilities regardless of whether a reservation has already been made or whether the Guest is already utilizing the Facilities.

  • 1) Organized Crime Groups (hereinafter referred to as “Organized Crime Groups”) provided in “Act on Prevention of Unjust Acts by Organized Crime Group Members” (Act No. 77 of 1991) Article 2 (2), Organized Crime Group Members (hereinafter referred to as “Organized Crime Group Members”) provided in the above-mentioned Act Article 2 (6), Organized Crime Group Semi-Members and the Organized Crime Group Concerned Parties or other antisocial forces.
  • 2) When the Guest seeking accommodation can be detected as a corporation or other groups of which business activities are under control of Organized Crime Groups or a member of Organized Crime Groups.
  • 3) When the Guest seeking accommodation is a corporation which any of directors are proven to be a member of Organized Crime Groups.
  • 4) When the Guest seeking accommodation has used violence, assaulted, threatened, blackmailed and/or made threatening and unreasonable demands to the Hotel or the employees of the Hotel, or has requested the Hotel to assume an unreasonable burden, or is deemed to have conducted similar acts in the past.

6. Your Cooperation is Requested

  1. Please do not bring onto the Facilities any of the following.
    • 1) Dogs, cats, birds or other animals or pets (such as guide dogs or assistance dogs are not included).
    • 2) Gunpowder, volatile oils, other explosives and inflammables etc.
    • 3) Items emitting obnoxious and strong odors.
    • 4) Unregistered firearms and swords, illegal drugs and other articles, possession of which is prohibited by the laws of Japan.
    • 5) Luggage or goods of unusually large size or in unusually large quantities;
    • 6) Any other items which possession of is prohibited by law.
  2. Neither guest rooms nor the lobby shall be utilized for business purposes.
  3. The distribution or display of advertisements and the sale of goods on the Facilities are prohibited.
  4. Please note that unauthorized publications for business purposes of photographs taken on the Facilities may be subject to legal action.
  5. Please do not place any personal belongings in the lobby or passageways of the Hotel. (In some cases, the Hotel may keep your belongings or check these contents if you leave them unattended for many hours.)
  6. Please do not engage in gambling, other acts which are contrary to good morals or behavior that may cause a disgust or nuisance to other guests in the Facilities.
  7. Please do not disturb the comfort of other guests by making noises, singing loudly or behaving in an offensive manner in the Facilities.
  8. Ordering meals and drinks to be delivered from outside the House is not permitted.
  9. Please do not place in or let hang from the windows items that may detract from the appearance of the Hotel.
  10. Please use a bathrobe and slippers only in your guest room.
  11. Please refrain from leaving your room in yukata, underwear, slippers or the like.
  12. Persons not registered for accommodation must refrain from staying overnight.
  13. Smoking is prohibited when walking in the lobby or in passageways. Please check a smoking area.
  14. Minors are not permitted to stay at the Hotel without parental or guardian consent.
  15. The Hotel may refuse accommodations to persons who lack the capacity to reason due to mental impairment or temporary disturbance, or who are deemed to potentially affect the safety and comfort of other Guests in the Hotel.
  16. Please refrain from using facilities and equipment for purposes other than those intended.
  17. Regardless of whether intentionally or not, you will be charged for any damage or loss of to the Hotel’s property caused by you or by your guests.
  18. Except in emergency situations, please refrain from using the emergency staircases, going up to the roof, entering areas where there is machinery.
  19. You will be charged for any damage or loss of to the Hotel’s property except in the case when this damage has occurred due to force majeure.
  20. Please do not perform acts which are judged as inappropriate by the Hotel.