Facilities & Services

Facilities & Services

1F

Concierge Service

Concierge, on the Lobby Floor will assist you for various tours, events, shopping, entertainment in Osaka and other inquiries during the stay.
For guests on the Port Deep Ocean Floor, a concierge will assist you check-in at the concierge desk.
This service is available depend on the operation hour.

1F

Ticket Counter

We offer some kinds of tickets for Universal Studios Japan and Osaka Aquarium Kaiyukan at the ticket counter on the lobby floor.

Business hours

Ticket sale: 7:00-19:00
Exchange of tickets: 7:00 - Until 2 hours after Universal Studios Japan closes (but no later than 22:00)

Please see the details.

1F

REX Market.

A wide range of items such as souvenirs of Kansai for the good mementos of your travel, travel goods, and confectionery can be purchased. There is also a lineup of dinosaur-related goods!

Business hours

8:00~22:00

* Business hours may change depending on the season.

1F

UNIVERSAL STUDIOS STORE

This is an official shop of Universal Studios Japan. You can take your time to purchase character merchandise, confectionery or snacks after you have returned to the hotel.

Business hours

8:00~22:00

* Business hours may change depending on the season.

1F

Coin lockers.

After checking out, you can store your belongings in the coin locker located at the 1st-floor lobby.
(Coin will be returned after use. Free of charge.)
The locker can be used 24 hours a day.

1F

Foreign currency exchange machine (exclusive for converting foreign currencies into Japanese yen).

In order to meet the needs of our guests from overseas, we have installed a foreign currency exchange machine at the 1st-floor lobby next to the smoking room and vending machines.
【Location】 1st-floor lobby. Next to the smoking room and vending machines.
【Hours of operation】 24 hours a day.
【Currencies handles】 A total of 12 currencies (US dollar, Euro, Australian dollar, Sterling pound, New Taiwan dollar, Thai baht, Hong Kong dollar, Singapore dollar, Chinese yuan, Korean won, Malaysian ringgit and Indonesian rupiah)
transaction : 100,000 Japanese yen
※Coins are not accepted.
【Compatible languages】 Japanese, English, Korean, Chinese, Thai, and French.

1F

Vending machine corner

Vending machines of beverages are available. In addition, on the guest rooms floors 3-5 and 6-14, vending machines for soft drinks are available near the East-Side Elevator Hall, and on the guest rooms floors 6-14, vending machines for a variety of alcoholic beverages (beer, chuhai [Japanese shochu mixed with soda water], etc.) are available on the West-Side Elevator Hall.

1F

Smoking Area

Since the hotel's lobby, guest rooms, and restaurants are non-smoking only, smokers are directed to a smoking room. There is also a smoking corner on the right hand side after leaving the hotel's entrance.

1F

Parking

Multistory parking space (self-parking) is available.
Because the maximum parking capacity is for 143 vehicles, in case the parking space becomes full, we will direct you to the other parking toll lots.
We do not take reservations. The use of parking space will be on a first come first serve basis. We ask for your kind understanding.

Information on the parking space.

2F

Coin laundry

You can wash and dry your laundry at the coin laundry on the 2nd floor.
Laundry detergent (150 yen) is also sold.
* Operating 24 hours a day. (Washer: 300 yen for 1 time / Dryer: 200 yen for 30 minutes)

2F

Baby Room

Diaper changing table, diaper trash bin, and nursing chairs are available.
The facilities can be used 24 hours a day.*Please ask a member of staff if you need warm water for milk formula.

MAP

HOTEL UNIVERSAL PORT ENJOY THE MAP.

Welcome to HOTEL UNIVERSAL PORT!
Please enjoy the photo spots in the hotel and the unique bay-area tourist facilities as much as possible.

Click here to download.