General InformationInformation for Hotel Guests

Regarding check-in and check-out

Check-in is from 15:00, and check-out is by 12:00.
The hotel reception desk becomes crowded from 15:00 to 17:00, and right after the closing of the park, so please schedule your time accordingly.

Sales of Universal Express Pass


Jump ahead of the line for all the popular attractions!

Universal Express Pass is a convenient ticket that shortens the amount of waiting time. The ticket is capable of shortening waiting times for rides, as well as reserving view areas for parades.

For more detail

Sales office

Ticket Counter on the 1st floor.

Business hours:

◆Ticket sale: 07:00 - 19:00
◆Exchange of tickets: 07:00 - Until 2 hours after Universal Studios Japan closes (but no later than 22:00)

The tickets can be purchased by the hotel guests at our ticket counter, on the day or day after the park usage, as long as there is stock. However, in the event the passes are sold out by presale order, there will be no ticket available at the hotel ticket counter.
Since the Universal Express Pass is an extremely popular ticket, it is difficult to purchase at the hotel on the day you visit the park. Therefore, it will be stocked mutually with Universal Studios Japan and us. We recommend hotel guests to purchase the pass in advance from the official website of Universal Studios Japan.

Room service of meals

Perfect for satisfying your hungry stomach after having a blast at the theme park.
The staff will bring freshly cooked foods to your room!

Food delivery hours
*from 18:00 to 22:00

Internet access in guest rooms

All guest rooms have free access to internet.
Guests will need to bring their own computers, but we do lend LAN cables. Please feel free to ask us about them.
All rooms also have free Wi-Fi.

Regulations regarding accommodation of minors.

Hotel Universal Port declines to provide lodging to a minor not accompanied by a person in parental authority unless the minor has written consent of a person in parental authority.
In the event minor stays at the hotel, please download and print the following Consent of Lodging and submit to us by the check-in date.

Click here to download the consent form.

Equipment and items for rent.

The following equipment and items can be rented.

Baby's bathtub
(for newborn to 3 months old babies)

Baby's reclining seat
(for newborn to 18 kg babies)

Baby's bath chair
(for 2 months to 24 months old)

Baby's chair
(for 7 months to 5 years old)

Bed guard

Baby cot
(under 12 months)

Baby's nail clipper.

Child's pillow.

Milk preparation pot.

Auxiliary toilet seat
(for 1 year 6 months to 4 years old)

Ear thermometer.

Bedwetting Sheets

Used diapers' container.

Trouser press.

Shoe Dryer.


Blu-ray Disc player

Rubber mat for the bathtub
(to prevent slipping)


Shower chair

(Limited use)